Privacy policy

Last updated 2026-06-11. Placeholder policy, review for UK GDPR compliance before launch.

What we collect

When you order or contact us we collect your name, email, phone, delivery address and order details. Payment card details are handled entirely by Stripe and are never stored by us.

Why we use it

To process and deliver your order, manage subscriptions, send order and tracking emails, provide support, and meet our legal and accounting obligations.

Who we share it with

Only the providers needed to fulfil your order: our payment processor (Stripe), our shipping and supplier partners (to dispatch your part), and our email provider. We do not sell your data.

How long we keep it

For as long as needed to fulfil your order and meet legal requirements (for example, tax records are kept for the period required by HMRC).

Your rights

Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, or object to processing. Email help@filterfix.co.uk.

Cookies

We use minimal local storage to remember your basket. Payment and analytics providers may set their own cookies when used.