Delivery & returns
Delivery
We ship from UK and EU warehouses. Most orders arrive within 1 to 5 working days. We email you a tracking link the moment your order ships.
| Small parts (filters, gaskets) | £2.20 |
|---|---|
| Bulky parts (door seals) | £3.50 |
| Orders over £40 | Free |
| Subscription deliveries | Always free |
Returns
If you change your mind or order the wrong part, return it within 30 days for a refund. The part should be unused and in its original packaging.
If a part does not fit the appliance model you told us, we cover the return cost and refund you in full. Just contact us with your order reference.
12-month guarantee
Every compatible part is guaranteed for 12 months against failure. If a part fails in normal use within that time, we will replace it.
Your statutory rights
These terms are in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which are not affected.
To start a return or claim, email help@filterfix.co.uk with your order reference.